How long does Monada retain my data? What happens to it if I stop using the service?

Monada retains customer data only for the period necessary to provide the contracted service and in accordance with applicable contractual, legal, and operational requirements.

Customer Control of Data

Customers maintain control over their data stored within the Monada platform. Authorized administrators can modify, export, or delete data during the active service period using the platform’s functionality or by contacting Monada support.

Data Retention

Customer data is retained for the duration of the active service relationship unless the customer requests earlier deletion. Limited operational logs may be retained for monitoring, troubleshooting, and security purposes in accordance with standard infrastructure retention cycles.

Backup Retention

Production databases are backed up automatically using AWS managed backup services. Backups are retained for up to 25 days, after which they are automatically overwritten in accordance with the backup lifecycle policy.

Data Deletion

Upon termination of the service or upon customer request:

• Customers may export their data.
• Customer data is deleted from active systems in accordance with Monada’s deletion procedures.
• Backup data is removed automatically through the backup retention cycle.

Infrastructure and Media Disposal

Monada operates on AWS cloud infrastructure. Physical storage media lifecycle and destruction are handled by AWS according to its data center security controls. Storage devices are sanitized or destroyed following industry standards such as NIST SP 800-88 before disposal.

Customer-Specific Requirements

Where required, Monada can review and align data retention schedules with customer-specific contractual or regulatory requirements as part of the commercial agreement.

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