This is your go-to walkthrough for tackling the most common questions about working in Monada. Here’s what it covers:
Quote Display Settings – How to toggle between showing and hiding cost breakdowns in customer-facing emails and quotes.
Uploading Rates – Step-by-step guidance on uploading air and ocean rates (Excel or PDF), setting validity, and assigning suppliers.
Missing Rates & Coverage – How to check connected IATA codes, request additional airline integrations, and report missing rates with specific examples.
Terms & Conditions – How to set up default and custom terms and conditions for air, sea, and land shipments, and how to format and reorder them in quotes.
Creating Opportunities from Email – How to manually mark an email as a customer inquiry and convert it into an opportunity if Monada doesn’t detect it automatically.
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